Avis Budget Group
Avis Budget Group owns the Avis and Budget brands. Avis Budget also owns Zipcar, a car-sharing network.
What you need to know about Avis Budget Group
Avis Budget handles most customer service questions quickly and fairly. However, we have received several cases where it simply dropped the ball. Those include problems involving cleaning fees and late returns. The latest issue involves a customer who ended up on the Avis Do Not Rent list and could not get off. Also, the company charged this customer after squirrels damaged a car. Avis charged this customer $7,671 for one rental day. The company charged a non-smoker a smoking fee three days later.
How to resolve a problem with Avis Budget Group
Try self-service first
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Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Avis Budget Group customer service executives
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Frequently asked questions about Avis Budget Group.
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