Austrian Airlines is the flag carrier of Austria and a subsidiary of the Lufthansa Group. The airline is headquartered at Vienna International Airport in Schwechat, where it also maintains its hub.
How to reach a person at Austrian Airlines
Customer Service: (516) 296-9650
International: +43-5-1766-1000
English: +43-5-1766-3100
Austrian Airlines Responsiveness rating
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What you need to know about Austrian Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Austrian Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Austrian Airlines mailing address
Office Park 2
1300 Vienna Airport
Vienna, Austria
Austrian Airlines social media channels
Austrian Airlines executive customer service contacts
Primary Contact
David Kondo
Senior Director Brand Experience
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
david.kondo@austrian.com
Secondary Contact
Francesco Sciortino
Chief Operating Officer
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
Francesco.Sciortino@austrian.com
Chief Executive
Annette Mann
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
annette.mann@austrian.com
How do I call Austrian Airlines from the U.S.?
Use the toll-free number (800) 843-0002.
Does Austrian Airlines fly to the USA?
Yes, Austrian Airlines offers flights to the USA.
How do I speak to someone at Austrian Airlines?
Call (800) 843-0002 for assistance with inquiries and flight-related questions.
Is Austrian Airlines the same as Lufthansa?
Austrian Airlines is a distinct airline that operates independently, though it is part of the Lufthansa Group.
Which U.S. airline partners with Austrian Airlines?
Austrian Airlines is a member of Star Alliance, which includes several U.S.-based airlines.
Who owns Austrian Airlines?
Austrian Airlines is a subsidiary of the Lufthansa Group.
What is the Austrian Airlines Miles and More program?
Miles and More is Austrian Airlines’ frequent flyer program, allowing members to earn and redeem miles for flights, upgrades, and other benefits with Austrian Airlines and its partner airlines.
How can I join the Miles and More program?
Register on the Austrian Airlines website or the Miles and More website. Membership is free.
How can I request special assistance for my flight?
You can request special assistance such as wheelchair service, special meals, or other needs during the booking process or by contacting Austrian Airlines customer service at (800) 843-0002 at least 48 hours before your flight.
Are there special services for unaccompanied minors?
Yes, Austrian Airlines provides services for unaccompanied minors. You need to book this service in advance and fill out the necessary forms. Contact customer service at (800) 843-0002 for more details and to make arrangements.
What is Austrian Airlines' baggage allowance?
Baggage allowances vary by ticket class and route. Generally, economy class passengers are allowed one piece of checked baggage up to 23 kg (50 lbs) and one carry-on bag. Business class passengers have higher allowances. Always check the specific baggage policy for your flight on the Austrian Airlines website.
How can I report lost or damaged baggage?
If your baggage is lost or damaged, report it immediately to the Austrian Airlines baggage service office at the airport or contact customer service at (800) 843-0002. They will assist you with the necessary documentation and follow-up process.
How to get professional help with your Austrian Airlines problem
If you need help with Austrian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.