Austrian Airlines AG, often shortened to Austrian, is the flag carrier of Austria and a subsidiary of the Lufthansa Group. The airline is headquartered on the grounds of Vienna International Airport in Schwechat where it also maintains its hub. The company operates scheduled services to over 130 destinations worldwide.
Responsiveness rating
What you need to know about Austrian Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Austrian Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Austrian Airlines AG
Office Park 2, P.O. Box 100
A-1300 Vienna Airport, Austria
Commercial Register No.: 111000k
UID/VAT Id: ATU 15416707
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Office Park 2
1300 Vienna Airport
Vienna, Austria
https://www.austrian.com/us/en/homepage
Phone Contacts
Customer Service: (516) 296-9650
International: +43 (0)5 1766 1000
English:+43 5 1766 3100
Monday to Sunday: 12:00 a.m. to 12:00 p.m.
Fax: +43 (0)51766 5 1002
Customer Service Resources
Feedback Management Address:
PO Box 33
1300 Vienna Airport
Austria
Social Media Contacts
Executive Contacts
Primary Contact
Sebastian Luttmann
Senior Director Brand Experience
Office Park 2
1300 Vienna Airport
Vienna, Austria
[email protected]
Secondary Contact
Vera Renner
Vice President Cabin Operations
Office Park 2
1300 Vienna Airport
Vienna, Austria
[email protected]
Francesco Sciortino
Chief Operating Officer
Office Park 2
1300 Vienna Airport
Vienna, Austria
[email protected]
Chief Executive
Annette Mann
Office Park 2
1300 Vienna Airport
Vienna, Austria
[email protected]
This contact was published on March 6, 2015 and updated on November 15, 2023.