Austrian Airlines

Austrian Airlines is the flag carrier of Austria and a subsidiary of the Lufthansa Group. The airline is headquartered at Vienna International Airport in Schwechat, where it also maintains its hub.

Telephone
International : +43-5-1766-1000
Customer Service : (516) 296-9650
Mailing address
Office Park 2, 1300 Vienna Airport
Vienna, Austria
Website
austrian.com/us/en/homepage

What you need to know about Austrian Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Austrian Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Austrian Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
David Kondo
Senior Director Brand Experience
Secondary
Francesco Sciortino
Chief Operating Officer
Chief Executive
Annette Mann
Chief Executive

Frequently asked questions about Austrian Airlines

Use the toll-free number (800) 843-0002.
Yes, Austrian Airlines offers flights to the USA.
Call (800) 843-0002 for assistance with inquiries and flight-related questions.
Austrian Airlines is a distinct airline that operates independently, though it is part of the Lufthansa Group.
Austrian Airlines is a member of Star Alliance, which includes several U.S.-based airlines.
Austrian Airlines is a subsidiary of the Lufthansa Group.
Miles and More is Austrian Airlines' frequent flyer program, allowing members to earn and redeem miles for flights, upgrades, and other benefits with Austrian Airlines and its partner airlines.
Register on the Austrian Airlines website or the Miles and More website. Membership is free.
You can request special assistance such as wheelchair service, special meals, or other needs during the booking process or by contacting Austrian Airlines customer service at (800) 843-0002 at least 48 hours before your flight.
Yes, Austrian Airlines provides services for unaccompanied minors. You need to book this service in advance and fill out the necessary forms. Contact customer service at (800) 843-0002 for more details and to make arrangements.
Baggage allowances vary by ticket class and route. Generally, economy class passengers are allowed one piece of checked baggage up to 23 kg (50 lbs) and one carry-on bag. Business class passengers have higher allowances. Always check the specific baggage policy for your flight on the Austrian Airlines website.
If your baggage is lost or damaged, report it immediately to the Austrian Airlines baggage service office at the airport or contact customer service at (800) 843-0002. They will assist you with the necessary documentation and follow-up process.

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