AT&T
AT&T Inc. provides wireless, fiber internet, and home phone services to consumers and businesses in the United States. The company also operated AT&T Mexico, but is in the process of selling its Mexico operations and exiting that market. The company is headquartered in Dallas.
Telephone
Main : (210) 821-4105
Customer service : (800) 331-0500
What you need to know about AT&T
We receive complaints about AT&T. Here’s one where the company promised a $700 rebate for a tradein, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot. AT&T accidentally canceled this customer's phone.
- AT&T’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with AT&T with our insider guide or through our executive contacts.
- Here are our frequently asked questions about AT&T.
How to resolve a problem with AT&T
Try self-service first
Use our proven resolution methods, or AT&T’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does AT&T respond?
Phone support
AT&T does not publish target wait times. Readers should expect typical hold times of 1 to 30 minutes, with longer waits during outages or peak business hours.
Email support
AT&T does not offer customer service email. Inquiries submitted through the online contact form typically receive a response within 1 to 5 business days.
Live chat support
Initial response is generally within 1 to 5 minutes.Availability: AT&T does not list customer service times.
Social media
AT&T is active on Facebook, X (formerly Twitter), Instagram, LinkedIn, YouTube, TikTok, and Pinterest.
Help center/FAQ
AT&T help center/FAQ provides quick answers to common questions regarding internet, DIRECTV, U-verse TV, home phone, and AT&T Prepaid topics. It includes outage status, bill and account help, device support, troubleshooting, password reset, order tracking, and trade-in tools.
Verified contacts
AT&T customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
AT&T self-service links
To check for an AT&T outage, visit the AT&T Outage Center and enter your address or sign in to your account to see whether wireless, internet, or TV services are experiencing interruptions in your area. The outage tool also provides estimated restoration times, troubleshooting steps, and updates on ongoing service issues.
AT&T customer service policies
Governs use of AT&T's websites, including registration, password security, acceptable use, intellectual property, third-party products, online ordering, and disclaimers. AT&T may change these terms at any time, and continued use of the sites constitutes acceptance of any changes. The terms include limitations of liability and an arbitration framework where applicable.
AT&T loyalty program
AT&T does not have a traditional loyalty program. The company offers the AT&T Signature Program, which provides wireless plan discounts to eligible business employees, union members, and students, as well as the AT&T Points Plus Card from Citi, which earns Citi ThankYou Points on eligible purchases. New and existing customers also have access to periodic device promotions, trade-in offers, and bundling discounts, but these are not part of a points-based or tier-based loyalty program.
Frequently asked questions about AT&T
You can reach AT&T customer service by phone or live chat. Here are the relevant numbers:
For wireless services: Call (800) 331-0500 or dial 611 from your AT&T cell phone.
For AT&T prepaid: Call (800) 901-9878.
Visit the AT&T support center for more options.
AT&T does not provide a direct email address for customer service. You can use its online chat or call the provided phone numbers.
When calling AT&T customer service, you’ll typically speak to representatives based in the U.S. If you’re calling from outside the U.S., use the international customer service number, +1-314-925-6925.
For AT&T Prepaid, call (800) 901-9878.
Call (800) 901-9878 for AT&T Prepaid customer service.
Yes, AT&T is a telecommunications company that provides wireless phone services, among other services.
AT&T is a multinational corporation that offers communication services, including wireless, internet, TV, and home telephone services.
For new accounts, call (800) 333-6651 or (866) 861-6075. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. Central time.
For assistance while traveling abroad, call +1-314-925-6925. This support line is available 24/7.
For FirstNet service support, call (800) 574-7000. It is available 24/7. FirstNet is only available for first responders and the public safety community.
AT&T offers TTY and voice support for individuals with disabilities. For TTY, call (866) 241-6567. For voice support, call (866) 241-6568. Service is available Monday to Friday from 9 a.m. to 9 p.m. Central time.
For any billing inquiries, call (800) 288-2020. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. and Saturday from 8 a.m. to 9 p.m. Central time.
For technical support, call (800) 288-2020 from 4 a.m. to 1 a.m. Central time.
For AT&T repair services, call (800) 246-8464.
No, AT&T and DirecTV are related but remain separate companies.
AT&T customer service is available 24/7.
Submit feedback or complaints through the contact form on the AT&T website, by calling customer service at (800) 333-6651 or (866) 861-6075, or by visiting an AT&T store.
If you lost your AT&T device, report it immediately through your account on the AT&T website or app, or contact customer service at (800) 333-6651 or (866) 861-6075. You can also suspend your service and potentially locate your device if it’s equipped with tracking capabilities.
Check your AT&T data usage by logging into your account on the AT&T website or app. Your data usage is also included on your monthly bill.
AT&T announced its acquisition of substantially all of Lumen's mass-market fiber business in May 2025 and closed the deal in 2026, adding more than 1 million fiber subscribers in markets such as Denver, Seattle and Salt Lake City. AT&T has said the transition will happen over time and customers will be notified about any changes to billing, equipment, or account login. If you have questions during the transition, call AT&T at (800) 288-2020.
AT&T has notified customers about data security incidents in recent years. If you receive a notice from AT&T about your account, follow its specific instructions, change your AT&T passcode, and consider placing a free fraud alert or credit freeze with the three major credit bureaus. Watch for phishing texts or calls claiming to be from AT&T. The company will not ask for your full account passcode by phone or text. For account-specific questions, call (800) 288-2020.
AT&T does not publish a public customer service email. The company directs customers to its online chat and support portal, to call (800) 288-2020, or to visit a retail store.
AT&T trade-in promotions usually require a qualifying plan, an eligible device in working condition, and continued service for a set period. Credits are issued as monthly bill credits, not upfront discounts, and can be reduced or cancelled if any condition isn't met. Ask AT&T in writing for the exact promotion terms tied to your trade-in and the specific reason for the credit denial.
Call (800) 288-2020 and ask for a final bill statement with itemized charges and credits. Get a confirmation number for the cancellation, write down the agent's name, and request that any open balance be reviewed. If charges continue, dispute them in writing to the address above and consider filing a complaint with the FCC at consumercomplaints.fcc.gov.
AT&T's return and exchange policy allows restocking fees of up to $55 on items returned to AT&T-branded retail stores. The fee is waived for Apple devices returned in unopened packaging. Returns and exchanges must be made within 14 days of purchase or shipping (30 days for Corporate Responsibility users). Refunds, less any restocking fee, are issued to the original payment method and can take up to two AT&T billing cycles.
AT&T will unlock an eligible device once the installment plan or service commitment is fully paid, the device is not reported lost or stolen, and the account is in good standing. Submit the unlock request at att.com/deviceunlock. AT&T typically responds within two business days with the result of the request.
AT&T's outage information page reports outages for wireless, internet, TV, and home phone services. You can also sign in to check for outages tied to your specific account and address.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published March 8, 2024. Updated June 4, 2026.