Airwalk is a footwear and apparel brand specialising in skateboarding and lifestyle shoes.
Airwalk Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Airwalk
What you need to know about Airwalk
- Airwalk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Airwalk with our insider guide or through our executive contacts.
- Airwalk’s customer service policies are standard. Here are our frequently asked questions about Airwalk.
Airwalk customer service response times
Airwalk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Airwalk does not have phone support. |
| Email support | Response time: Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Airwalk at info@authenticbrands.com., or through the contact form on Airwalk’s website. |
| Live chat | Airwalk does not have live chat support. |
| Social media | Response time: Airwalk is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Airwalk
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Airwalk mailing address
1411 Broadway
21st Floor
New York, NY 10018
Airwalk executive customer service contacts
Primary Contact
Jake Knowles
Senior Director, Brand Operations
1411 Broadway
21st Floor
New York, NY 10018
jknowles@authenticbrands.com
Secondary Contact
Ben Jata
Global Vice President
1411 Broadway
21st Floor
New York, NY 10018
bjata@authenticbrands.com
Chief Executive
Nick Woodhouse
1411 Broadway
21st Floor
New York, NY 10018
nwoodhouse@authenticbrands.com
Who owns Airwalk?
Airwalk is currently owned by Authentic Brands Group (ABG), a company that specializes in managing and licensing various brands.
How to get professional help with your Airwalk problem
If you need help with Airwalk, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.