Airwalk

Airwalk is a footwear and apparel brand specialising in skateboarding and lifestyle shoes.

Mailing address
1411 Broadway, 21st Floor
New York, NY 10018
Website
airwalk.com

What you need to know about Airwalk

How to resolve a problem with Airwalk

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Airwalk respond?

Phone support

Airwalk does not have phone support. 

Email support

Response time: Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Email address: Customers can contact Airwalk at info@authenticbrands.com., or through the contact form on Airwalk’s website.  

Live chat

Airwalk does not have live chat support.  

Social media

Response time: Airwalk is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

Verified contacts

Airwalk customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jake Knowles
Senior Director, Brand Operations
Secondary
Ben Jata
Global Vice President
Chief Executive
Nick Woodhouse
Chief Executive Officer

Airwalk customer service policies

Airwalk’s terms of use outline the rules for using its website and services. It covers topics like user responsibilities, intellectual property rights, limitations of liability, and dispute resolution. By using the site, customers agree to abide by these terms, which may be updated at any time. The company disclaims responsibility for certain errors, third-party links, and interruptions. Users must comply with applicable laws and may have limited legal recourse in disputes.

Airwalk loyalty program

Airwalk does not have a loyalty program.

Frequently asked questions about Airwalk

Airwalk is currently owned by Authentic Brands Group (ABG), a company that specializes in managing and licensing various brands.

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