AeroMexico Customer Service Contact Support Via Phone Email Exec Contacts

Aeromexico is the flag carrier for the country of Mexico and is headquartered in Colonia Cuauhtémoc, Cuauhtémoc, Mexico City.

Responsiveness rating

3/5

AeroMexico often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about AeroMexico

The company responds to most customer complaints in a satisfactory manner. However, we've investigated recent problems involving currency conversions and ticket credits.

How to resolve a problem with AeroMexico

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

U.S. address: 3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
https://aeromexico.com/en-us

Phone Contacts

Customer Service: +52-55-91324000
Toll Free: (800) 237-6639

Fax: +52-55-91324979

Email Contacts

[email protected]

https://www.aeromexico.com/en-us/contact-us

Social Media Contacts

Twitter

Executive Contacts

Primary Contact
Andres Castañeda
Chief Customer and Digital Officer & EVP
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52 51334000
[email protected]

Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52-55-91324000
[email protected]

[email protected] (passed)

+52 55 5625 2656 (Direct)

+52 55 9197 9687 (Mobile)

+52 51334000 (HQ)