Aeromexico is the flag carrier for the country of Mexico and is headquartered in Colonia Cuauhtémoc, Cuauhtémoc, Mexico City.
What you need to know about AeroMexico
The company responds to most customer complaints in a satisfactory manner. However, we've investigated recent problems involving currency conversions and ticket credits.
How to resolve a problem with AeroMexico
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
U.S. address: 3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
https://aeromexico.com/en-us
Phone Contacts
Customer Service: +52-55-91324000
Toll Free: (800) 237-6639
Fax: +52-55-91324979
Email Contacts
https://www.aeromexico.com/en-us/contact-us
Social Media Contacts
Executive Contacts
Primary Contact
Andres Castañeda
Chief Customer and Digital Officer & EVP
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52 51334000
[email protected]
Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52-55-91324000
[email protected]
[email protected] (passed)
+52 55 5625 2656 (Direct)
+52 55 9197 9687 (Mobile)
+52 51334000 (HQ)
This contact was published on January 15, 2015 and updated on August 14, 2023.