AeroMexico
AeroMexico is Mexico's flag carrier and is headquartered in Mexico City.
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
What you need to know about AeroMexico
Contacting AeroMexico is relatively straightforward, and the company offers multiple ways for customers to reach the customer service team. Aeromexico promised a passenger a free flight change in writing, then refused to honor it and denied his refund, leaving him $700 out of pocket. Here’s what you need to know:
1. AeroMexico Customer Service Contact Methods
- Phone support:
- Mexico: You can contact AeroMexico's customer service in Mexico by calling (800) 021-4000 (for general inquiries).
- United States: For customers in the U.S., the number is (800) 237-6639.
- Other countries: AeroMexico provides local phone numbers for various countries. Check the official website for specific country numbers.
- Email support:
- AeroMexico also provides an email form through its website for customer service inquiries, especially for issues like lost luggage or specific booking issues. AeroMexico does not publicly list an email address but encourage using the contact forms provided on the website.
- Website:
- For general inquiries, flight information, or to manage your booking, you can visit the official website: Aeromexico.com
- Social media:
How to resolve a problem with AeroMexico
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
AeroMexico customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
AeroMexico loyalty program
The company responds to most customer complaints in a satisfactory manner. However, we've investigated recent problems involving currency conversions and ticket credits.
How to resolve a problem with AeroMexico
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
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Frequently asked questions about AeroMexico
- Aeromexico’s customer service hours are Monday to Friday, from 8:15 a.m. to 5:30 p.m. For the quickest resolution, contacting the call center is recommended. In Canada and the U.S., call (800) 237-6639.
- Email: If you prefer written communication, you can email your complaint to amcomplaint@aeromexico.com. Please note that response times via email may be longer than using the call center.
- Online form: Visit the AeroMexico contact page for more options, including phone, email, online chat, or WhatsApp.
- Visit Aeromexico’s official website using your mobile device or web browser.
- Sign in to your booking account by entering your login credentials.
- Navigate to the “Manage your booking” section.
- Enter the booking details you wish to cancel, including the passenger’s last name and the booking reference ID.
- Choose the ticket you want to cancel from the list provided.
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