AeroMexico Customer Service Contacts

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Aeromexico is the flag carrier for the country of Mexico and is headquartered in Colonia Cuauhtémoc, Cuauhtémoc, Mexico City.

Responsiveness rating

rating
3/5

What you need to know about AeroMexico

The company responds to most customer complaints in a satisfactory manner. However, we've investigated recent problems involving currency conversions and ticket credits.

How to resolve a problem with AeroMexico

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

U.S. address: 3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032

Address

Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
https://aeromexico.com/en-us


Phone Contacts

Customer Service: +52-55-91324000
Toll Free: (800) 237-6639

Fax: +52-55-91324979


Email Contacts

[email protected]

https://www.aeromexico.com/en-us/contact-us

 

 


Social Media Contacts


Executive Contacts

Primary Contact
Andres Castañeda
Chief Customer and Digital Officer & EVP
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52 51334000
[email protected]

Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
+52-55-91324000
[email protected]

[email protected] (passed)

+52 55 5625 2656 (Direct)

+52 55 9197 9687 (Mobile)

+52 51334000 (HQ)


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