AeroMexico Customer Service Contacts

AeroMexico is Mexico’s flag carrier and is headquartered in Mexico City.

How to reach a person at AeroMexico

Customer service: +52-55-91324000

Toll-free: (800) 237-6639

AeroMexico Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about AeroMexico

The company responds to most customer complaints in a satisfactory manner. However, we’ve investigated recent problems involving currency conversions and ticket credits.

How to resolve a problem with AeroMexico

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

AeroMexico mailing address

Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500

AeroMexico executive customer service contacts

Primary contact
Andres Castañeda
Chief Customer and Digital Officer EVP
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
acastaneda@aeromexico.com
+52-55-5133-4000

Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
aclabastida@aeromexico.com
+52-55-9132-4000

aconesa@aeromexico.com

+52-55-5625-2656 (direct)

+52-55-9197-9687 (mobile)

+52-55-5133-4000 (HQ)

Frequently asked questions about AeroMexico

What is AeroMexico's US address?

U.S. address: 3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032

How can I contact AeroMexico customer service?

Phone: In the U.S. or Canada, call (800) 237-6639.

Use the contact form on its website.

What are AeroMexico’s customer service hours?

  1. Aeromexico’s customer service hours are Monday to Friday, from 8:15 a.m. to 5:30 p.m. For the quickest resolution, contacting the call center is recommended. In Canada and the U.S., call (800) 237-6639.
  2. Email: If you prefer written communication, you can email your complaint to amcomplaint@aeromexico.com. Please note that response times via email may be longer than using the call center.
  3. Online form: Visit the AeroMexico contact page for more options, including phone, email, online chat, or WhatsApp.

How do I cancel my ticket?

  1. Visit Aeromexico’s official website using your mobile device or web browser.
  2. Sign in to your booking account by entering your login credentials.
  3. Navigate to the “Manage your booking” section.
  4. Enter the booking details you wish to cancel, including the passenger’s last name and the booking reference ID.
  5. Choose the ticket you want to cancel from the list provided.

Please note that AeroMexico imposes a flight cancellation fee of $200 if canceled more than 24 hours from the booking.

How to get professional help with your AeroMexico problem

If you need help with AeroMexico, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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