Aegean Airlines is a Greek airline that operates scheduled and charter services from Athens and Thessaloniki to major destinations in Greece and elsewhere in Europe.
Aegean Airlines Responsiveness rating
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What you need to know about Aegean Airlines
We receive occasional complaints about Aegean Airlines. Most of the issues involve refund problems.
- Aegean Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Aegean Airlines with our insider guide or through our executive contacts.
- Aegean Airlines’ customer service policies are standard. Here are our frequently asked questions about Aegean Airlines.
Aegean Airlines customer service response times
Aegean Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time can vary depending on call volume, but it is typically between a few minutes to an hour. Call +30-210-626-1941 |
| Email support | Typically responds within 24 to 48 hours, depending on the complexity of the inquiry. Email contact@aegeanair.com. |
| Online contact form | Responses via the online contact form may take 1 to 3 business days, based on the inquiry’s nature and volume. |
| Live chat support | No live chat support is available. |
| Social media | Social media response times vary, but Aegean Airlines often replies within a few hours to a day, depending on the platform’s activity level. |
How to resolve a problem with Aegean Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aegean Airlines mailing address
Aegean Airlines
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
Aegean Airlines loyalty program
Aegean Airlines has a loyalty program called Miles+Bonus, which allows members to earn miles when flying with Aegean or its partner airlines. These miles can be redeemed for rewards such as flight upgrades, free flights, and other benefits.
Aegean Airlines social media channels
Aegean Airlines executive customer service contacts
Primary Contact
Varvara Zouroudi
Customer Relations Supervisor
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
varvara.zouroudi@aegeanair.com
Secondary Contact
Irini Christoforaki
Contact Center Director
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
irini.christoforaki@aegeanair.com
Chief Executive
Dimitris Gerogiannis
Managing Director
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564
dimitris.gerogiannis@aegeanair.com
Aegean Airlines customer service policies
What is Aegean Airlines privacy policy?
Aegean Airlines’ privacy notice outlines how the company collects, uses, and protects your personal data as a customer, potential customer, or website/app user. Aegean Airlines are committed to safeguarding your privacy and have appointed a Data Protection Officer to oversee these matters.
What is Aegean Airlines personal data rights?
Aegean Airlines grants rights over your personal data, including the right to access, correct, delete, or restrict processing of your data.
Aegean Airlines self-service links
How do I claim my Aegean miles?
To redeem miles for an Aegean or Olympic Air flight, proceed online through the Miles+Bonus Account on Aegean’s website, aegeanair.com, within the Miles+Bonus section.
What to do when my baggage has been delayed?
For inquiries regarding delayed baggage, contact the Lost and Found headquarters at Athens airport by dialing +30-210-353-0546. The reimbursement process will commence if your baggage remains untraceable after 45 days from your request. Follow the same procedure if your baggage is damaged.
How do I contact Aegean Airlines customer service?
You can reach Aegean Airlines customer service by dialing 801-11-20000 (from a landline phone) or +30-210- 626-1000 (from a mobile phone or from abroad), which is available continuously.
Where is Aegean Airlines located?
Aegean Airlines is at 31 Viltanioti St., Kato, Kifissia 14564
What is the phone number for Aegean Miles and Bonus?
You can easily access your Miles earned through your Online Miles+Bonus Account Management on the website www.aegeanair.com or by contacting Aegean’s call center at 801-11-20000 (from a landline phone) or +30-210-626-1000 (from a mobile phone or from abroad).
How do I contact Aegean for delayed baggage?
For inquiries regarding delayed baggage, contact the Lost and Found headquarters at Athens airport by dialing +30-210-353-0546. The reimbursement process will commence if your baggage remains untraceable after 45 days from your request. Follow the same procedure if your baggage is damaged.
Can I email Aegean Airlines?
You can reach out to Aegean Airlines via email at dpo@aegeanair.com or privacy@aegeanair.com.
How do I call the airline?
To contact Aegean Airlines in Greece, dial +30-210-626-1000.
Is Aegean Airlines full service?
Aegean Airlines functions as a full-service carrier, serving short and medium-haul routes.
How strict are Aegean Airlines baggage policies?
Cabin Baggage Allowance:
- Economy Class Light Fare: Passengers are permitted to carry one piece of cabin baggage weighing up to 8 kg, with dimensions not exceeding 56 cm x 45 cm x 25 cm. Additionally, one personal item, such as a handbag or thin laptop case, is allowed, which must fit under the seat in front of you.
- Flex and ComfortFlex Fare: Passengers can bring two pieces of cabin baggage. The first piece can weigh up to 8 kg and adhere to the same dimensions as mentioned above. The second piece serves as a personal item.
- Business Class: Business travelers can carry two pieces of cabin baggage. The first piece can weigh up to 13 kg and have the same dimensions. The second piece is considered a personal item.
Checked Baggage:
Checked baggage allowances vary depending on the fare class:
- Economy Light and Flex: No checked baggage is included.
- Economy ComfortFlex: Passengers are allowed one piece of checked baggage weighing up to 23 kg free of charge.
- Business Class: Business passengers can check in one piece of baggage with the same size and weight requirements as Economy. Additionally, they can have one additional bag weighing no more than 5 kg, with dimensions of 45 cm x 35 cm x 20 cm.
Additional Notes:
- Strollers for children under 2 years of age are entitled to a free stroller.
- Liquid items must be placed in containers with a maximum capacity of 100 ml each, included in a transparent, resealable plastic bag with a maximum capacity of 1 liter.
Do Aegean points expire?
Award miles do not expire, allowing you to redeem them as long as your Miles+Bonus account remains active.
Can I transfer my Aegean miles?
Yes, you can transfer award miles in sets of 1,000 at a fixed transaction fee of 15 euros per transfer, regardless of the number of miles being transferred.
How to get professional help with your Aegean Airlines problem
If you need help with Aegean Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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