Accor is a global hospitality company that manages and franchises a range of hotels and accommodations. It operates various brands, from luxury to budget options.
Accor Responsiveness rating
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What you need to know about Accor
We have not received any recent complaints about Accor.
How to resolve a problem with Accor
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Accor mailing address
2 Rue de la Mare-Neuve
Évry Cedex, France 91021
Telephone:+33-1-61-61-80-80
Accor executive customer service contacts
Primary Contact
Ken Tutt
Executive Director, North & Central America
2 Rue de la Mare-Neuve
Évry Cedex, France 91021
ken.tutt@accor.com
Secondary Contact
Adrian Williams
Chief Operating Officer
2 Rue de la Mare-Neuve
Évry Cedex, France 91021
adrian.williams@accor.com
Chief Executive
Sébastien Bazin
2 Rue de la Mare-Neuve
Évry Cedex, France 91021
sebastien.bazin@accor.com
What is the U.S. customer service phone number for Accor?
Call Accor at (888) 880-0303. This contact number is available for inquiries related to bookings, support, and other services offered by Accor.
How can I manage my Accor booking?
Visit the Accor website and navigate to the “Manage My Booking” section. Here, you can modify, cancel, or update your existing reservations. You will need your booking reference number and last name to access your details.
How can I contact Accor's corporate office?
Call Accor’s corporate office at phone: +33-1-61-61-80-80 or by fax: +33-1-61-61-79-00.
What should I do if I encounter issues with my Accor stay?
If you experience any problems during your stay at an Accor hotel, promptly report the issue to the hotel staff. Additionally, follow up with Accor customer support by calling (888) 880-0303 or through its online support options.
How does Accor’s best price guarantee work?
Accor offers a best-price guarantee that states if you find a lower price on a different website after making a booking, they will match that price. To be eligible, you need to inform Accor within 24 hours of your booking and provide proof of the lower rate.
How do I earn points in the Accor loyalty program?
Stay at Accor hotels and participate in promotional offers. Points are awarded based on the amount spent during your stay, which can then be redeemed for rewards like free nights, upgrades, and experiences.
Where is Accor's Executive Management office located?
82 Rue Henri Farman, CS 20077, 92130 Issy-les-Moulineaux, France.
What is the contact number for Accor's Executive Management?
Contact the Executive Management office at +33 (0)1 45 38 86 00.
How can I reach Accor Customer Care?
Accor Customer Care is located at 82 Rue Henri Farman, CS 20077, 92130 Issy-les-Moulineaux, France.
What is the address of Accor Academy?
Accor Academy is located at 1 Rue de la Mare-Neuve, 91021 Évry Cedex, France.
What is the telephone number for Accor Academy?
Reach Accor Academy at +33-1-69-36-86-00.
Is there a fax number for Accor Academy?
Yes, the fax number for Accor Academy is +33 (0)1 69 36 86 05.
What is the address for Accor North America?
Accor North America is located at 155 Wellington Street West, Suite 3300, Toronto, Ontario, Canada, M5V 0C3.
How can I contact Accor North America?
Contact Accor North America at (416) 874-2600.
Where is Accor's Asia-Pacific office located?
Accor Asia-Pacific is at 1 Wallich Street, 17-01 Guoco Tower, Singapore 07881.
What is the contact number for Accor Asia-Pacific?
The contact number for Accor Asia-Pacific is +65-6408-8888.
What is the address of Accor's Latin America office?
Accor Latin America is located at Avenida das Nações Unidas, 7815, 05425-905 Pinheiros, São Paulo, SP, Brazil.
How can I reach Accor Latin America?
Contact Accor Latin America at +55-11-3818-6200. Its fax number is +55-11-3818-6207.
What hotels are part of the Accor portfolio?
Some of the notable hotel brands within the Accor group are, Sofitel, Novotel, Mercure, Pullman, Ibis, 25hour Hotels, Raffles, Fairmont, MGallery, Adagio, Mama Shelter, The Hoxton, Mondrian, and Swissôtel.
How to get professional help with your Accor problem
If you need help with Accor, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
