Accor

Accor is a global hospitality company that manages and franchises a range of hotels and accommodations. It operates various brands, from luxury to budget options.

Telephone
Main : (416) 874-2600
Customer service : (888) 880-0303
Mailing address
2 Rue de la Mare-Neuve
Évry Cedex, France 91021
Website
group.accor.com/en

What you need to know about Accor

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Verified contacts

Accor customer service executives

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Primary
Tracy Penney
Director of Customer Care
Secondary
Steven Daines
Chief Global Affairs and Public Engagement Officer
Chief Executive
Thomas Dubaere
CEO Americas

Additional contacts

Sébastien Bazin
CEO at Accor

Frequently asked questions about Accor

Call Accor at (888) 880-0303. This contact number is available for inquiries related to bookings, support, and other services offered by Accor.
Visit the Accor website and navigate to the “Manage My Booking” section. Here, you can modify, cancel, or update your existing reservations. You will need your booking reference number and last name to access your details.
Call Accor’s corporate office at phone: +33-1-61-61-80-80 or by fax: +33-1-61-61-79-00.
If you experience any problems during your stay at an Accor hotel, promptly report the issue to the hotel staff. Additionally, follow up with Accor customer support by calling (888) 880-0303 or through its online support options.
Accor offers a best-price guarantee that states if you find a lower price on a different website after making a booking, they will match that price. To be eligible, you need to inform Accor within 24 hours of your booking and provide proof of the lower rate.
Stay at Accor hotels and participate in promotional offers. Points are awarded based on the amount spent during your stay, which can then be redeemed for rewards like free nights, upgrades, and experiences.
82 Rue Henri Farman, CS 20077, 92130 Issy-les-Moulineaux, France.
Contact the Executive Management office at +33 (0)1 45 38 86 00.
Accor Customer Care is located at 82 Rue Henri Farman, CS 20077, 92130 Issy-les-Moulineaux, France.
Accor Academy is located at 1 Rue de la Mare-Neuve, 91021 Évry Cedex, France.
Reach Accor Academy at +33-1-69-36-86-00.
Yes, the fax number for Accor Academy is +33 (0)1 69 36 86 05.
Accor North America is located at 155 Wellington Street West, Suite 3300, Toronto, Ontario, Canada, M5V 0C3.
Contact Accor North America at (416) 874-2600.
Accor Asia-Pacific is at 1 Wallich Street, 17-01 Guoco Tower, Singapore 07881.
The contact number for Accor Asia-Pacific is +65-6408-8888.
Accor Latin America is located at Avenida das Nações Unidas, 7815, 05425-905 Pinheiros, São Paulo, SP, Brazil.
Contact Accor Latin America at +55-11-3818-6200. Its fax number is +55-11-3818-6207.

Some of the notable hotel brands within the Accor group are, Sofitel, Novotel, Mercure, Pullman, Ibis, 25hour Hotels, Raffles, Fairmont, MGallery, Adagio, Mama Shelter, The Hoxton, Mondrian, and Swissôtel.

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