Flixbus

Flixbus is a European long-distance bus service that offers affordable travel options across various countries. It provides a convenient alternative to trains and planes with a network of routes connecting major cities and regions.

Telephone
Main : (855) 626-8585
Email
Mailing address
Birketweg 33
80639 Munich, Germany
Website
flixbus.com

What you need to know about Flixbus

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Flixbus

Try self-service first

Use our proven resolution methods, or Flixbus’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Flixbus customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Oruan Mancio
Lead of Customer Services Operations & Training
Secondary
Fabian Stenger
Chief Operating Officer
Chief Executive
André Schwämmlein

Flixbus customer service policies

The Flixbus' policy on ticket changes and cancellations allows passengers to change or cancel the tickets up to 15 minutes before departure for a fee, depending on the fare type and route.

Flixbus loyalty program

Flixbus loyalty program allows travelers to earn points for the trips, which can later be redeemed for discounts or free rides.

Frequently asked questions about Flixbus

FlixBus is a European long-distance bus service.  It started in the German market, and in 2015 it began expanding internationally in France, Italy, Denmark, the Netherlands and Croatia, as well as regular services to Norway, Spain and England. FlixBus USA launched in 2018.
Yes, you can find the online contact form here.
For mobility or accessibility issues or concerns, email mobility@flixbus.com.
No, FlixBus does not have an official community forum.
To book a Flixbus ticket online visit the official Flixbus website or download the Flixbus app to search for available routes. You can enter your departure and arrival cities, select your preferred date and time, and browse a variety of ticket options. Secure payment can be made using credit cards, PayPal, or other available payment methods. For the best deals, consider booking your Flixbus ticket in advance. If you have a Flixbus promo code, you can enter it at checkout for added savings. Ensure your payment details are secure when booking online with Flixbus.
Flixbus offers a travel experience with a range of amenities onboard. Each bus is equipped with free Wi-Fi, power outlets, spacious seats, and air conditioning to ensure a pleasant journey. Many Flixbus routes also provide onboard restrooms for added convenience. You can enjoy the comfort of traveling with extra legroom. For those traveling long distances, Flixbus buses have adjustable seats for a more restful ride.
Chat With an customer service agent at help.flixbus.com, or call (855) 626-8585.

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