Home Depot never delivered his order. So where is the refund?

Home Depot never delivered Sung Kim’s vanity, so he asked for a refund. The company’s response: Just dispute the charge with your credit card. But when that doesn’t work, he contacts our advocacy team. Read more “Home Depot never delivered his order. So where is the refund?”

Prime time shuttle stranded me at the airport. What happened to my refund?

Prime Time Shuttle promises Prabhakar Pamidi a refund when it fails to pick him up at LAX. So where’s the money? Read more “Prime time shuttle stranded me at the airport. What happened to my refund?”

Why is Miller Mills holding my sofa hostage?

Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears. Read more “Why is Miller Mills holding my sofa hostage?”

The furniture never arrived. So what happened to her IKEA refund?

Stevie Platt’s parents want to help their daughter with her canceled IKEA furniture delivery. But IKEA isn’t in a talking mood. Now what? Read more “The furniture never arrived. So what happened to her IKEA refund?”

I just want a refund for this rusty washer!

Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund? Read more “I just want a refund for this rusty washer!”