There’s a window in my shower — and other hotel room design flaws
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Insider tips on how to file a travel insurance claim
If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death.
Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim. And you’re wondering: What now?
Just say no: If travelers refused to pay fees
If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air?
The four most dangerous words a consumer can hear
You can always cancel. Those are the four most dangerous words a consumer can hear. They’re often preceded by: “Don’t worry!”
For travelers, chatbots and AI can’t quite take you there
Ask any technology expert about the future of artificial intelligence (AI) in travel and they’ll breathlessly tell you we’re on the verge of a revolution.
Aspire to travel the world? Read this before you go
Nothing changes you like travel does. I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it.
We need these consumer laws now
If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers. And you are not alone.
Scam alert! In this hyperactive hurricane season, the worst may not be over
Harvey. Irma. Maria.
In a hyperactive hurricane season, the mere mention of these storms evokes fear, dread — and regret.
Travel blacklists: Turning tables on the industry
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.
How to survive a road trip with your kids
About halfway through a 3,755-mile road trip from Orlando to Seattle, I had a little reality check. It happened a few minutes into an hour-long interview with an NPR show in Madison, Wis., when the topic swerved toward unruly kids in a car.