Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Cunard cancels Jacque Ewing-Taylor's transatlantic cruise and promises to reimburse her expenses. But it doesn't. Can she make Cunard give her a refund?

Cunard canceled my cruise, but it won’t give me a full refund!

January 18, 2024December 14, 2023 by Christopher Elliott

Cunard cancels Jacque Ewing-Taylor’s transatlantic cruise and promises to reimburse her expenses. But it doesn’t. Can she make Cunard give her a refund?

Jeffrey Schiff's Carrier air conditioner stops working during a heat wave. The manufacturer tells him to wait for the repair. But how long is too long?

It’s hot out there! How long until my Carrier air conditioner gets repaired?

January 18, 2024December 13, 2023 by Christopher Elliott

Read the frustrating tale of Jeffrey Schiff’s months-long battle to get his Carrier air conditioner repaired, and how he finally found relief with the help of a consumer advocate. Learn tips and strategies for navigating warranty issues and customer service frustrations in this all-too-relatable story.

Here's an Expedia refund dilemma: One airline canceled a woman's flight but then gave her a credit she couldn't use. Can our advocates fix this?

Expedia owes me a flight refund. Instead, I have a credit — on Qantas!

April 29, 2024December 11, 2023 by Christopher Elliott

Here’s an Expedia refund dilemma: One airline canceled a reader’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?

When it comes to hotel amenities, the lodging industry is trying something new: It's giving you what you want.

Which hotel amenities do you really want? You won’t believe it!

March 27, 2025December 9, 2023 by Christopher Elliott

When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

October 29, 2025December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Discover how to get a refund from Kentucky Fried Chicken (KFC) when your mobile order is sent to the wrong store. Learn about order cancellation, automatic cancellation, and contacting KFC for assistance.

Help! KFC sent my mobile order to the wrong store

January 18, 2024December 6, 2023 by Christopher Elliott

Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s mobile app. He says the order went to the wrong store. Can he get a refund?

Cars lose value over time, but what happens when one reader's CarMax appraisal reveals her vehicle is worth $6,000 less? Here's the answer.

A CarMax appraisal secret drove her to despair. Will she get $6,000 back?

January 18, 2024December 4, 2023 by Christopher Elliott

Cars lose value over time, but what happens when one reader’s CarMax appraisal reveals her vehicle is worth $6,000 less? Here’s the answer.

If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here's why AirTags or Tiles fail.

Luggage lies: Baggage trackers don’t always work!

March 13, 2025December 2, 2023 by Christopher Elliott

If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here’s why AirTags or Tiles fail.

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?

January 18, 2024December 1, 2023 by Christopher Elliott

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Michael Trimble's hearing aid from Audious doesn't work, so he returns it. The company won't refund his money. What's going on?

I returned my Audious hearing aids, but the company never returned my money

January 18, 2024November 30, 2023 by Christopher Elliott

Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?