AT&T canceled my phone by accident. Can you help me get back my trade-in credits?
When AT&T cancels Jacob Flores’ phone by mistake, he loses his trade-in credits. Now, he can’t get them back. What should he do?
Christopher Elliott
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.
Travelers are drowning in junk fees during the summer of surcharges
Junk fees — hidden, mandatory extras added to your final bill — have mushroomed in recent months and travelers are crying foul. The government is waging a public war against these annoying extras, but businesses still love hitting their customers with extras because fooling them into paying more is highly profitable.
My Rosetta Stone CD-ROM doesn’t work anymore. Can you help?
When Margaretta McKenna upgrades her computer, her Rosetta Stone CD-ROM stops working. Can she upgrade to the new online version for free?
Help! American Airlines changed my flight, but it won’t give me a refund!
When American Airlines changes Neil Gupta’s flight from Seattle to Miami, he asks for a refund. The airline suggests it will give him his money back but then backtracks. Now what?
My Airbnb rental is infested with fleas! What should I do?
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
As rewards credit cards face regulation, what are the alternatives?
Ronald Duben is ready to give his credit card. He thinks there’s something better out there — and there almost certainly is.
Why won’t Citi remove these fraudulent charges from my card?
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her?
Iberia told me to file a credit card chargeback. Now I don’t have a ticket!
When Joel Revill’s ticket purchase on Iberia doesn’t go through, a representative advises him to dispute the purchase on his credit card. But now he doesn’t have a valid ticket. What should he do?