This is how not to get Hertz car rental Five Star status
How do you get Hertz car rental Five Star status, and how do you make it stick? What can you do when you reach status, but the company won’t recognize it?
Christopher Elliott
The ultimate guide to Amazon product returns
Here’s what happened to one frustrated customer who tried to return an Apple Watch Series 7 to Amazon. I have foolproof strategies for handling Apple and Amazon returns and explain the return policies of each company. If you’re looking for tips on how to handle product returns, this article is for you.
Vaccine rules put Disney on Ice on ice. Can I get my money back?
Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get his money back?
Eek! There’s a mouse in my Airbnb. Can I get a refund?
When Kristal Bird finds a mouse in her Airbnb, she asks the host for a refund. But is that allowed?
This Samsung dishwasher keeps breaking — can I get a refund now?
Jason Blanke’s Samsung dishwasher is less than three years old, but it’s ready for the junkyard. It’s leaky, it won’t run, and Blanke’s best efforts to fix the appliance have gone down the drain. But is he entitled to a refund?
The ultimate guide to getting a repair, replacement or refund for your broken appliance
Kristin Sorensen wanted a repair, replacement or refund for her broken GE appliances. She’d bought an oven, refrigerator, and dishwasher at Home Depot. And then everything fell apart.
Airbnb price change after booking: Can they charge more for fewer days?
Marcia Murphy expected a price change from Airbnb when she dropped one day from her weekend stay at a rental in Charlotte. And that’s exactly what she got. Airbnb charged her an extra $22. Wait, what? Why would you pay more for fewer days? The answer is: Airbnb math. (Also known as airline math.)
How to get better service for your mobile phone
Effortlessly resolve mobile phone issues with this comprehensive guide to customer service mastery. Unlock swift solutions today!