Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

It's no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules?

The ultimate passenger guide to ridesharing in 2025

December 12, 2024September 26, 2022 by Christopher Elliott

It’s no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules?

$Expedia promis Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her credit?$

Can I get a refund for these airline credits on Expedia?

January 24, 2024September 26, 2022 by Christopher Elliott

Ken West's Alaska cruise gets canceled during the pandemic. UnCruise wants to give him future cruise credit. He wants a refund. Who's right?.

UnCruise canceled our Alaska cruise. Do we have to accept a credit?

January 19, 2024September 26, 2022 by Christopher Elliott

Judy Lambert had to cancel her snorkel trip to Cuba at the last minute. Will her Chase Sapphire Reserve travel insurance cover her?

My Chase Sapphire Reserve travel insurance doesn’t work. Where’s my $15,194?

February 14, 2024September 23, 2022 by Christopher Elliott

He wants his Chase Ultimate Rewards points refunded. But the company says no. Is there a way to get your rewards back?

Can I get my 173,116 Chase Ultimate Rewards points refunded?

May 20, 2025September 20, 2022 by Christopher Elliott

Does Vantage Cruise refund customers after a cancellation? Not always. Here’s what you need to know.

I canceled my Vantage cruise in 2020. I’m still waiting for my refund

January 19, 2024September 19, 2022 by Christopher Elliott

Melissa Smithers had all the evidence that her flight credit was valid. Still, she was refused a ticket by Expedia. Find out what happened.

Expedia says my flight credits have expired, but I have screenshots that show they haven’t

January 21, 2024September 19, 2022 by Christopher Elliott

American Airlines refund

Help, American Airlines canceled my flight and charged me an extra $1,147

March 17, 2025September 16, 2022 by Christopher Elliott

Tour operators have rescheduled their trips, often without giving their customers an option of a tour refund. Can they do that?

Need a tour refund? Try these expert strategies for getting one

June 20, 2024September 15, 2022 by Christopher Elliott

Booking a tour is supposed to make your trip easier. It would have definitely helped Howard Leight avoid the panicked moment when he thought he would miss his flight from London to Philadelphia.

The ultimate guide to booking a tour in 2025

December 10, 2024September 12, 2022 by Christopher Elliott

Booking a tour is supposed to make your trip easier. It would have definitely helped Howard Leight avoid the panicked moment when he thought he would miss his flight from London to Philadelphia.