Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?

January 18, 2024December 1, 2023 by Christopher Elliott

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Michael Trimble's hearing aid from Audious doesn't work, so he returns it. The company won't refund his money. What's going on?

I returned my Audious hearing aids, but the company never returned my money

January 18, 2024November 30, 2023 by Christopher Elliott

Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?

Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.

Help! Apple wants to charge me again for AppleCare coverage

August 2, 2024November 29, 2023 by Christopher Elliott

Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

I tried to hack the system when I flew to Australia. But the system hacked me!

January 18, 2024November 27, 2023 by Christopher Elliott

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

Why is travel filled with obsolete hotel amenities? Because many hotels don't listen to their guest -- and they want to make more money.

Please, let’s get rid of these obsolete hotel amenities!

January 18, 2024November 25, 2023 by Christopher Elliott

Why is travel filled with obsolete hotel amenities? Because many hotels don’t listen to their guest — and they want to make more money.

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?

ADT wants to charge me $2,089 for early termination. Is that fair?

January 18, 2024November 24, 2023 by Christopher Elliott

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?

Tyson Love's nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.

Can I get my Airbnb cleaning fees refunded for this dirty rental?

September 17, 2024November 21, 2023 by Christopher Elliott

Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.

If an airline kicks you off a flight, what does it owe you? The answer is written into the law. But what if your airline refuses?

Delta threatened to call police and remove me from a flight. Am I owed anything?

May 22, 2025November 20, 2023 by Christopher Elliott

If an airline kicks you off a flight, what does it owe you? The answer is written into the law. But what if your airline refuses?

If your flight is delayed -- I mean, really delayed -- should you just sleep on the airport floor?

Should you really sleep on the airport floor?

December 21, 2025November 18, 2023 by Christopher Elliott

If your flight is delayed — I mean, really delayed — should you just sleep on the airport floor?

What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?

She blamed Chase for draining $2,730 from her account, but it was a cash flip scam

January 21, 2025November 17, 2023 by Christopher Elliott

What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?