Hertz ran out of cars. Why is Booking.com keeping $65 for my rental?
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.
Christopher Elliott
Should you go into debt for your next vacation?
Should you go into debt for vacation? More Americans are doing it, but does it make financial sense? Here’s what the experts say.
Travelers beware: Cybercrime is the top safety threat in 2025
Forget pickpockets and lost luggage. The biggest threat to your next vacation might be lurking online. Cybercrime is the top threat of 2025, say experts.
PayPal problem: I have a broken Acer Chromebook — but no refund!
The screen on Laura Eichenhorn’s new Acer Chromebook is warped. But when she returns it, PayPal keeps her money — and the merchant keeps her computer. How do you fix this PayPal problem?
Do I really have to pay this $450 cleaning fee from Budget?
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?
A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
Everyone hates tourists. Here’s how to be a better traveler next summer.
Tourists are hated now more than ever. Maybe it’s because they did not behave last summer. Here’s what to do about hating tourists.
How Ireland’s Shelbourne Hotel is finding sustainability
The Shelbourne Dublin is on a mission to become a zero-waste hotel. It’s a lofty goal for any establishment, let alone a 200-year-old luxury hotel known as the Grand Dame of Dublin.
I canceled the Master Protection on my washer. Can I get a refund from Sears?
When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.
My hotel won’t answer me. How about a refund?
The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?