Help! American Airlines charged me $80 for my “free” checked bag
David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.” Can he get a refund?
Christopher Elliott
Can you trust Bounce with your luggage?
When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce — and that she’d see her luggage when she returned.
Travel has never been this loud! Here’s how to lower the decibels
Travel has always been loud — but never this loud.
From the roar of jet engines to the constant construction noise at hotels, it’s hard to find a moment of peace on the road.
Sustainable Ireland: Here’s how Limerick is becoming green
While this city on Ireland’s west coast may not have the same green reputation as Belfast or Dublin, it is catching up fast. You can see it lean into the green in its historic landmarks and innovative businesses, and you can hear it when you talk to residents.
StubHub couldn’t deliver my Rod Stewart tickets. Am I owed any compensation?
Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?
There’s another guest in our vacation rental! Can we get a refund, please?
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
That’s absurd! FedEx can’t delete my account
What should you do if FedEx can’t delete your account? It happened to one of our readers. Here’s how we solved the problem.
Travelers are lost in an AI maze. Here’s how to find a real person.
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
Is the city I’m visiting safe? Here’s how savvy travelers can find out
How can you tell if the city you plan to visit is safe? It’s harder than ever to know. Here are some proven strategies.
Viator problem: I paid extra for my Eiffel Tower tour. Can I get my money back?
After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes — and then no. How do you resolve this Viator problem?