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Year: 2012

No refund for a sick United passenger?

January 22, 2024December 1, 2012 by Christopher Elliott

Susan Fuhrman’s husband is sick, and she can’t get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who’s right?

Categories The Travel Troubleshooter

The TSA as we know it is dead — here’s why

January 22, 2024November 30, 2012 by Christopher Elliott

The TSA is doomed. You’ll have to at least agree that the agency as we know can’t continue to exist as it does.

Categories Security

Insurance claim denied because of … air traffic?

January 22, 2024November 29, 2012 by Christopher Elliott

Arthur Ruffino’s travel insurance claim is a real heartbreaker, for several reasons.

Categories Case Dismissed

They showed her the net rate and now she wants it

January 22, 2024November 26, 2012 by Christopher Elliott

Eleanore Brouhard knows a secret.

Categories Should I Take The Case?

Is this the beginning of the end for the TSA’s full-body scanners?

January 22, 2024November 25, 2012 by Christopher Elliott

To absolutely no one’s surprise, the mainstream media last week ignored a legitimate grassroots protest against the TSA’s allegedly invasive full-body scanners.

Categories Security

After the storm, who has your refund?

January 22, 2024November 24, 2012 by Christopher Elliott

The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

Categories The Navigator

Charged $1,341 for damage I didn’t do

January 22, 2024November 23, 2012 by Christopher Elliott

Theodore Mariano’s rental car has a scratch, and although his rental company promises it won’t charge him for the repair, it does. Did the scratch exist before he picked it up? Maybe.

Categories The Travel Troubleshooter

Dad passed away — is his cruise refund sunk?

February 26, 2024November 22, 2012 by Christopher Elliott

Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.

Categories Case Dismissed

A long, long wait to develop my film

January 22, 2024November 21, 2012 by Christopher Elliott

They’ve had Kyleene Smith’s undeveloped film for almost three years. Can they do better?

Categories Problem Solved

Did KLM lie about her ticket refund?

December 30, 2024November 19, 2012 by Christopher Elliott

If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.

Categories Should I Take The Case?
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