When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
Why can’t you change the name on your airline ticket?
What does your airline owe you when your flight is delayed?
Tea time didn’t go as planned for Star Rivera.
We’re very lucky. The devastating earthquake that struck Japan last week caused only minor damage here in the States
You were right.
No one expects to get whacked by a tsunami on their vacation. I certainly didn’t when I checked into the Grand Wailea Resort in Maui on Wednesday night.
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them:
To get an idea of what the hotel bill of the future might look like, take a look at your present bill at the Atlantis in the Bahamas.
