Heidi Reyes can’t change the email address on her Twitter account. Can this consumer advocate? Find out.
Do you use social media? The Pew Research Center recently found that 65 percent of U.S. adults use social networking sites, and a full 90 percent of young adults do.
This week’s top story was Janice Hough’s first-person account about the power of social media.
As a travel agent, when I get a call from a client who normally only contacts me by email, I know it usually means something is wrong.
If you haven’t seen the stories about the “miracle” of social media — particularly Twitter — and how real-time social
Ever apologized to a business? If you said “never,” then maybe you don’t have kids.
Liz Owen needed help, and she needed it fast.
This is the new International Terminal at Atlanta’s airport. It’s an architectural masterpiece that echoes Eero Saarinen’s iconic Trans World Flight Center in New York and reminds me of the golden age of flying. It was my final stop on a recent one-day visit to Delta.
Who are the top twitter personalities in travel?
The nominations are in. Now it’s time to vote for your favorite travel Twitter personality.
Which airlines are “faking” it online?
Two airline-related microbloggers, @Heather Poole and @Airfarewatchdog, lead the pack of your 12 favorite Twitter accounts for 2012.
Here you go! These are the finalists for your favorite Twitter personality of 2012 list. I appreciate your help in
Who’s worth following on Twitter?
Let’s turn the tables and take a look at customer service from the other side. I recently received a request for help from the unlikeliest of places: the general counsel for a fast-food chain. She wanted to know how to handle the increasing number of complaints that were emerging through social media.
Got a travel problem? Just tweet about your troubles, and the airline, car rental company or hotel will fix it. At least that’s the conventional wisdom. And while it’s true that travel companies are spending a lot of time online listening to their customers, they’re not necessarily paying attention to all of us.
A few days ago, I published a short list of 10 blogs you should bookmark this year. But what about Twitter users?
Before the latest social media revolution, Jessica Gottlieb would have probably watched helplessly when her kids, Jane and Alexander, were trapped on the tarmac, waiting for their Virgin America flight to take off. But that’s so 2008.
Who are the most influential Twitter users in the travel business? That’s an easy question to ask, but a hard one to answer. Here it goes, anyway …
“There’s a plane in the Hudson. I’m on the ferry going to pick up the people.” Those words, hastily typed on Janis Krums’ iPhone just after US Airways flight 1549 crashed into the Hudson River last month, marked yet another milestone in the microblogging revolution.
Yesterday I revealed the top 50 travel blogs of 2008. Today, it’s Twitter’s turn.