This is Kathyria Padilla’s rental car. When she returned it to Avis last April, she took a few snapshots of the vehicle, just in case. Good thing she did.
Posts tagged as:
DISPUTE
When Judy Galliher of Silver Spring sent me her hotel horror story, I had a reflexive, Scrappy Doo-like reaction: Lemme at ‘em!
“The number of credit card disputes seems to be on the rise,” says Jason Sarracini, the president of Toronto-based TargetVacations.ca, an online travel agency. “Consumers seem to think they can use their cards as bargaining tools.”
Even though she prepays for a hotel room on Hotwire.com, Elke Rist gets half of what she’s promised: just one bed and quarters the size of a “jail cell.” It will cost her twice as much as the room she reserved. Can the hotel do that?
Let’s say your cruise is cut short by the outbreak of a gastrointestinal virus. You spend most of your vacation quarantined in your cabin. Should you pay for it?
I admit, I have an unfair advantage. When I ask a travel company to reconsider its decision to deny a refund or impose a surcharge, my e-mail signature pretty much says it all: If you don’t do the right thing, this might make an interesting story. But you don’t have to be a nationally syndicated columnist and ombudsman to persuade a travel company to see things your way.
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