Raw fury after being shortchanged on a refund

Bobbi Ziegler’s case makes me angry.

Angry at the airline industry for the way it prices tickets.

Angry at the airline insiders, who continue to defend these indefensible practices.

Angry at the airline apologists, who think a compassionate gesture would “raise ticket prices” for the rest of us.

But I’m getting ahead of myself.

Have airlines neutralized the passenger rights movement?

I was thrilled when I heard that a coalition of travel professionals was meeting in Washington for a what they called a “stakeholder hearing” on passenger rights. Finally, after years of virtually no representation in the nation’s capital, passengers were organizing.

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