Aegean Airlines

Aegean Airlines is a Greek airline that operates scheduled and charter services from Athens and Thessaloniki to major destinations in Greece and elsewhere in Europe.

Telephone
Main : +30-210-626-1700
Customer service : +30-210-626-1941
Email
Mailing address
Aegean Airlines, 31, Viltanioti Street, Kato, Kifissia
Kifissia, Greece 14564
Website
en.aegeanair.com/contact

What you need to know about Aegean Airlines

We receive occasional complaints about Aegean Airlines. Most of the issues involve refund problems.

How to resolve a problem with Aegean Airlines

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Use our proven resolution methods, or Aegean Airlines’s self-service links below.

Contact an executive

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How fast does Aegean Airlines respond?

Phone support
Response time can vary depending on call volume, but it is typically between a few minutes to an hour. Call +30-210-626-1941
Email support
Typically responds within 24 to 48 hours, depending on the complexity of the inquiry. Email contact@aegeanair.com.
Online contact form
Responses via the online contact form may take 1 to 3 business days, based on the inquiry's nature and volume.
Live chat support
No live chat support is available.
Social media
Social media response times vary, but Aegean Airlines often replies within a few hours to a day, depending on the platform's activity level.
Verified contacts

Aegean Airlines customer service executives

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Primary
Varvara Zouroudi
Customer Relations Supervisor
Secondary
Irini Christoforaki
Contact Center Director
Chief Executive
Dimitris Gerogiannis
Managing Director

Aegean Airlines customer service policies

Aegean Airlines' privacy notice outlines how the company collects, uses, and protects your personal data as a customer, potential customer, or website/app user. Aegean Airlines are committed to safeguarding your privacy and have appointed a Data Protection Officer to oversee these matters.

Aegean Airlines loyalty program

Aegean Airlines has a loyalty program called Miles+Bonus, which allows members to earn miles when flying with Aegean or its partner airlines. These miles can be redeemed for rewards such as flight upgrades, free flights, and other benefits.

Frequently asked questions about Aegean Airlines

You can reach Aegean Airlines customer service by dialing 801-11-20000 (from a landline phone) or +30-210- 626-1000 (from a mobile phone or from abroad), which is available continuously.
Aegean Airlines is at 31 Viltanioti St., Kato, Kifissia 14564
You can easily access your Miles earned through your Online Miles+Bonus Account Management on the website www.aegeanair.com or by contacting Aegean’s call center at 801-11-20000 (from a landline phone) or +30-210-626-1000 (from a mobile phone or from abroad).
For inquiries regarding delayed baggage, contact the Lost and Found headquarters at Athens airport by dialing +30-210-353-0546. The reimbursement process will commence if your baggage remains untraceable after 45 days from your request. Follow the same procedure if your baggage is damaged.
You can reach out to Aegean Airlines via email at dpo@aegeanair.com or privacy@aegeanair.com.
To contact Aegean Airlines in Greece, dial +30-210-626-1000.
Aegean Airlines functions as a full-service carrier, serving short and medium-haul routes.
Cabin Baggage Allowance:
  • Economy Class Light Fare: Passengers are permitted to carry one piece of cabin baggage weighing up to 8 kg, with dimensions not exceeding 56 cm x 45 cm x 25 cm. Additionally, one personal item, such as a handbag or thin laptop case, is allowed, which must fit under the seat in front of you.
  • Flex and ComfortFlex Fare: Passengers can bring two pieces of cabin baggage. The first piece can weigh up to 8 kg and adhere to the same dimensions as mentioned above. The second piece serves as a personal item.
  • Business Class: Business travelers can carry two pieces of cabin baggage. The first piece can weigh up to 13 kg and have the same dimensions. The second piece is considered a personal item.
Checked Baggage: Checked baggage allowances vary depending on the fare class:
  • Economy Light and Flex: No checked baggage is included.
  • Economy ComfortFlex: Passengers are allowed one piece of checked baggage weighing up to 23 kg free of charge.
  • Business Class: Business passengers can check in one piece of baggage with the same size and weight requirements as Economy. Additionally, they can have one additional bag weighing no more than 5 kg, with dimensions of 45 cm x 35 cm x 20 cm.
Additional Notes:
  • Strollers for children under 2 years of age are entitled to a free stroller.
  • Liquid items must be placed in containers with a maximum capacity of 100 ml each, included in a transparent, resealable plastic bag with a maximum capacity of 1 liter.
Award miles do not expire, allowing you to redeem them as long as your Miles+Bonus account remains active.
Yes, you can transfer award miles in sets of 1,000 at a fixed transaction fee of 15 euros per transfer, regardless of the number of miles being transferred.

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