Help, my travel agency is pocketing my airfare refund!
Her airline refunds her ticket, but her travel agency keeps the money, insisting the fare was nonrefundable. Is that allowed? The Travel Troubleshooter investigates.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
They confiscated 201,780 points — can you help me get them back?
When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.
My mother is terminally ill — why won’t Princess refund her cruise?
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
I had an aneurysm, but British Airways is keeping my money
After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Did she wait too long to file a damage claim?
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
Who’s to blame for an “invalid” reservation number?
When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?
Help, Hertz is charging me for a burnt clutch!
When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?
No hope for an airline ticket refund – or is there?
When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?
Smoked out of the Days Inn
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Kicked off my cruise for getting sick
Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?