Did Budget send me the wrong damage claim?
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos’ rental car in the photo? No, it isn’t.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Help! My vacation package is missing a hotel
After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.
Billed by American Airlines — and then billed again
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?
Airline cancels route – but what about my credits?
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
A surprise $600 bill for my Mexico car rental
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?
We gave up our seat on Spirit but they gave us nothing
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?
Where are the frequent flier miles I won?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?
Enterprise sent me a bill for “hidden” damage
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?
Expedia double-charged me — can I get a refund?
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?
When renting a car, no good deed goes unpunished
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?