Please cancel my nonrefundable hotel room, Priceline
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Help! My hotel is being renovated – and my vacation just got a lot more expensive
When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?
Am I responsible for damage under my rental car?
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.
How did 550,000 Hilton points become 55,000 Delta miles? And can you undo it, please?
When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Hey US Airways, do you really want my eyeball to explode on a plane?
Jennene Colky can’t fly because she has a detached retina. Why won’t US Airways refund her ticket?
Do you think a refund is in the cards?
Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?
Help! I got a rental car bill I don’t think I deserve
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
Why can’t I change the name on my frequent flier award ticket?
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Can I use Cathay Pacific miles to escape from New York?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Bumped, but where’s my voucher?
Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does — but where’s the scrip?