Persistence pays off for this Aer Lingus delay
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Hey Meridiana Airline, where’s our compensation check?
After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check?
I can’t use these Southwest Airlines vouchers — how about a refund?
Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund?
A dream trip ends early when her London flight is canceled
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
My flight was canceled and I had to pay extra to travel
When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund?
Hey Bravofly, what happened to my United booking?
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help.
Dollar raised my rate from $105 to $431 — but why?
Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.
Help! American Airlines canceled my flight but won’t cover my expenses
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
Help! Travelex won’t cover my hotel problem
Alexander Petlyarsky’s hotel reservation is not valid, even though he paid for it. Will his travel insurance cover the loss?
Budgetair’s new travel itinerary doesn’t work for me — how about a refund?
When Joshua Menang’s travel agency changes his itinerary, he asks for his money back. The agency promises a partial refund but then fails to deliver. Can our advocates help him?