Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Why can’t JustFly.com just fix my ticket to Australia?
An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? And is there time to do it before she leaves? Why won’t JustFly fix her ticket?
You’ll never believe what Turkish Airlines did with this refund request
After Reza Alborz’s father dies, there’s almost no chance he can fly back to Iran to visit his family. Would Turkish Airlines consider refunding the plane tickets his mother bought?
My husband is in the ER. Why do I have to pay this $850 ticket change fee?
Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay $850 to reschedule a future flight to a random date. What are the chances of a refund?
Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?
Oceania hands Murray Cohen a bill for $5,929 after he’s hospitalized on a Mediterranean cruise. Why is his travel insurance company dragging its feet on his claim?
I’d like my carrier-imposed fees back, please
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?
Hertz charged me an extra $72. Can I get a refund?
Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?
Does this cancellation confirmation contain contradictory information?
When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets?
My mom died before I could visit, and JustFly won’t help me get a refund
Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?
Turkish Airlines made him miss his flight. Then it lost his bag
After a series of mishaps, including a missed flight, Anupam Shovakar wants Turkish Airlines to step up and make things right. So why won’t it?