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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

When Thomas Anderson's Alaska cruise gets canceled during the pandemic, UnCruise Adventures promises a refund. So where is it?

Uncruise owes me a refund! What’s going on here?

January 22, 2024August 23, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

When Heidi Edmonds recently tried to use the Expedia credit she earned during the pandemic, she discovered it had already expired. Now what?

My Expedia credit expired before I could use it. Now what?

January 22, 2024July 19, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Can Club Med cancel Emily Moerer's vacation because of the coronavirus and ignore her refund request? Let's find out.

Can Club Med really refuse to offer a refund during the pandemic?

January 22, 2024July 12, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Mary Roberts has been waiting nine months for a refund for her canceled train trip with Show Of The Month Club. What's happening?

Help! My refund is a no-show for this Show Of The Month Club trip

January 22, 2024July 5, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

CroisiEurope canceled Eleanor Johnson's river cruise more than a year ago, but her refund has yet to appear. Can we help speed things along?

Help! I’ve waited a year for my river cruise refund

January 22, 2024June 28, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

On a flight from Porto to Madrid, Iberia damaged Helene Rosenthal's checked luggage. Why is it taking so long to pay her damage claim?

Iberia damaged my luggage and refused to pay me for it!

May 15, 2024June 21, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The online booking agency Ovago owes Daniel Shea a refund for tickets to Lisbon the airline canceled last year. So what is taking so long?

What is taking so long for Ovago to send my refund!?

January 22, 2024June 14, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Air France canceled Liga Aldins' flight from Boston to Paris last spring and she wants a refund. So what's going on here?

Air France canceled my flight, so where is my refund?

January 22, 2024June 9, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Is it possible to get a refund for an annual travel insurance policy that you couldn't use during the pandemic? That's today's question.

If you didn’t use your annual travel insurance policy, is a refund possible?

January 22, 2024May 31, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The pandemic led to a canceled National Parks tour for this traveler, so why won't Insight Vacations give her a refund? Let's take a look.

The pandemic canceled my National Parks tour. Where’s my refund?

January 22, 2024May 24, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

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