The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
There’s no air conditioning in my rental! Does Airbnb’s refund policy apply?
A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.
Help! My cruise line requires a vaccination and now my credits are expiring
Can a cruise line require a COVID vaccination and keep your money if you don’t? As cruise lines loosen their requirements, here’s the answer.