British Airways refund disaster: I’m still waiting for my pandemic ticket refund!
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?
His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?
Can I get my Airbnb cleaning fees refunded for this dirty rental?
Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.
Amtrak refund problem: Why can’t I get a credit for a new ticket?
When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.
British Airways lost my airline ticket. Can you help me find it (and get a refund)?
British Airways lost Louis Hyman’s airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?
I’m freezing! Can you help me get out of this cold Airbnb?
Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental?
Uber owes me $100. Can you help me get it back?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
I’m on Avis’ Do Not Rent list. How do I get off?
Avis broadsides Gena Ettinger when it adds her to the company’s Do Not Rent list. How does she get unbanned?
Breeze Airways lost our bags. Can you help me find them?
Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?
Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?
Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.