No, Westjet and American Airlines are not the same company

Thomas Trayer and his family book tickets on WestJet Airlines. When they get to the airport security checkpoint, they’re told that their flight is canceled. They haven’t been able to get a refund for the canceled flight. Can our advocates help? Read more “No, Westjet and American Airlines are not the same company”

Three parties denied me a flight and compensation — where does the buck stop?

Andrew Ong didn’t expect anything to go wrong with the flight he booked for his friend’s wedding. But when it did, he expected the companies involved — WestJet, Delta and Chase Ultimate Rewards — to help him fix it.

None of them did.
Read more “Three parties denied me a flight and compensation — where does the buck stop?”