I couldn’t print my Disney tickets. Can you get my $3,300 back?

While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? Read more “I couldn’t print my Disney tickets. Can you get my $3,300 back?”

Buy this! Here are your 2018 Readers’ Choice Award winners

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. Read more “Buy this! Here are your 2018 Readers’ Choice Award winners”

Why you should never take a cochlear implant on a roller coaster

When Scott Perry’s daughter loses a cochlear implant on a Disney World roller coaster, a Disney cast member assures him it will replace the $4,543 device. Then it doesn’t. What now? Read more “Why you should never take a cochlear implant on a roller coaster”

“Unfortunately the resort fee is a mandatory charge … thank you and have a magical stay”

Sue Allen and her husband, Dale, have been coming to the Walt Disney World Swan and Dolphin for years. “We love the convenience and location,” Sue says of Orlando resort hotel.

But on their last stay, they discovered a foul surprise: A $10 “resort fee” that supposedly covered Internet, phone and water, “none of which we need or have any use for,” says Allen.
Read more ““Unfortunately the resort fee is a mandatory charge … thank you and have a magical stay””