While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? “I couldn’t print my Disney tickets. Can you get my $3,300 back?”
AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. “Buy this! Here are your 2018 Readers’ Choice Award winners”
When Scott Perry’s daughter loses a cochlear implant on a Disney World roller coaster, a Disney cast member assures him it will replace the $4,543 device. Then it doesn’t. What now? “Why you should never take a cochlear implant on a roller coaster”
Sue Allen and her husband, Dale, have been coming to the Walt Disney World Swan and Dolphin for years. “We love the convenience and location,” Sue says of Orlando resort hotel.
But on their last stay, they discovered a foul surprise: A $10 “resort fee” that supposedly covered Internet, phone and water, “none of which we need or have any use for,” says Allen.
““Unfortunately the resort fee is a mandatory charge … thank you and have a magical stay””