I can’t use these Southwest Airlines vouchers — how about a refund?

Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund? Read more “I can’t use these Southwest Airlines vouchers — how about a refund?”

Mamma Mia! No tour of Italy and no refund

When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our advocates get the Hogles an extension of the deadline or a refund for their canceled trip? Read more “Mamma Mia! No tour of Italy and no refund”

I can’t use my Spirit Airlines vouchers — can you help?

Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair? Read more “I can’t use my Spirit Airlines vouchers — can you help?”

We lost a day and one half of vacation on the island

Our advocates were set to assist Lynn Clark with a claim against United – until they read her paper trail.

But this is not the second verse of the same song. Clark had already successfully self-advocated her case and didn’t realize it. Read more “We lost a day and one half of vacation on the island”

Hey Spirit, why can’t I use these vouchers?

When Dondre Wise gives up her seat on a Spirit Airlines flight in exchange for vouchers, she’s told that she can use those vouchers at any time — but can’t use them to book a new flight. Can our advocates get Spirit to accept the vouchers instead of charging her for a new ticket? Read more “Hey Spirit, why can’t I use these vouchers?”