I can’t use these Southwest Airlines vouchers — how about a refund?

Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund? Read more “I can’t use these Southwest Airlines vouchers — how about a refund?”

I can’t use my Spirit Airlines vouchers — can you help?

Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair? Read more “I can’t use my Spirit Airlines vouchers — can you help?”

Hey Delta, where are my vouchers? Delta, are you there?

Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”

Should Frontier bend its ticket change rules during bad weather?

It seems airlines always have their hands out for more fees. And you can forgive David Shuffelton for thinking so.
Read more “Should Frontier bend its ticket change rules during bad weather?”

Where are the vouchers my airline promised?

US Airways promises Robert and Nancy Fletcher two $450 vouchers if they switch flights. Then it doesn’t deliver. Now what?
Read more “Where are the vouchers my airline promised?”