Dodging a tsunami in Hawaii — again

What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the line.
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Do I deserve a refund after volcanic eruption?

When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
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A hot time in Pompeii, Italy

The highlight of this trip so far — other than interviewing the voice of SpongeBob, which I’ll do tomorrow — has been visiting Pompeii and Mt. Vesuvius.

Oh, wow. This was totally worth it.
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Volcano-stricken travelers pen love letters to Expedia

Since the Icelandic volcano with an unpronounceable name erupted last month, I’ve covered the questions and the resulting fallout on this site.

But what about the other side? You know, the heroic stories of customer service that went above and beyond expectations?

They do exist. My friends at Expedia recently sent me a few love letters.
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Volcano strands couple in Portugal for a week — is this an “extraordinary” circumstance, or what?

Even though EU 261, Europe’s strict consumer law for air travelers, has an exception for what are called “extraordinary” circumstances, Europe’s big carriers made a big deal about not invoking that clause when the cloud of volcanic ash spread across their airspace earlier this month.

Unless you were David Bray, who couldn’t return to Washington from Lisbon, Portugal, via Frankfurt on Lufthansa.

“My wife and I are currently stranded in Portugal,” he wrote to me last Monday. “What’s frustrating is flights are entering and departing Portugal for the U.S., but we’re with Lufthansa and they won’t help with rebooking with another carrier to get back to the U.S.”
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London hotel takes a hard line on stranded air traveler’s refund request

Yotel is a Japanese-style capsule hotel at London’s Heathrow airport. It won the Business Travel World Award for best accommodations — a fact that its managers repeat endlessly in their email signatures. But volcanic eruptions? Not their problem.

John Ward discovered that when he was trapped in Istanbul last week after the volcanic eruption. An associate tried to secure a refund of his room deposit, with disappointing results.
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