What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the line.
Read more “Dodging a tsunami in Hawaii — again”
When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
Read more “Do I deserve a refund after volcanic eruption?”
The highlight of this trip so far — other than interviewing the voice of SpongeBob, which I’ll do tomorrow — has been visiting Pompeii and Mt. Vesuvius.
wow. This was totally worth it.
Read more “A hot time in Pompeii, Italy”
Since the Icelandic volcano with an unpronounceable name erupted last month, I’ve covered the questions and the resulting fallout on this site.
But what about the other side? You know, the heroic stories of customer service that went above and beyond expectations?
do exist. My friends at Expedia recently sent me a few love letters.
Read more “Volcano-stricken travelers pen love letters to Expedia”
Even though EU 261, Europe’s strict consumer law for air travelers, has an exception for what are called “extraordinary” circumstances, Europe’s big carriers made a big deal about not invoking that clause when the cloud of volcanic ash spread across their airspace earlier this month.
Unless you were David Bray, who couldn’t return to Washington from Lisbon, Portugal, via Frankfurt on Lufthansa.
“My wife and I are currently stranded in Portugal,” he wrote to me last Monday. “What’s frustrating is flights are entering and departing Portugal for the U.S., but we’re with Lufthansa and they won’t help with rebooking with another carrier to get back to the U.S.”
Read more “Volcano strands couple in Portugal for a week — is this an “extraordinary” circumstance, or what?”