Dodging a tsunami in Hawaii — again

What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the line.
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Do I deserve a refund after volcanic eruption?

When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
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A hot time in Pompeii, Italy

The highlight of this trip so far — other than interviewing the voice of SpongeBob, which I’ll do tomorrow — has been visiting Pompeii and Mt. Vesuvius.

Oh, wow. This was totally worth it.
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Volcano-stricken travelers pen love letters to Expedia

Since the Icelandic volcano with an unpronounceable name erupted last month, I’ve covered the questions and the resulting fallout on this site.

But what about the other side? You know, the heroic stories of customer service that went above and beyond expectations?

They do exist. My friends at Expedia recently sent me a few love letters.
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“Misunderstanding” leads to partial hotel refund after volcano

And the volcano stories just keep on coming. Earlier this week, we heard from a couple stranded in Portugal. Today let’s turn to a hotel guest.

Elliot Williams had planned a trip to England during the ash cloud incident. The trouble started when he couldn’t fly.
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