What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the line.
“Dodging a tsunami in Hawaii — again”
But what about the other side? You know, the heroic stories of customer service that went above and beyond expectations?
They do exist. My friends at Expedia recently sent me a few love letters.
“Volcano-stricken travelers pen love letters to Expedia”
Even though EU 261, Europe’s strict consumer law for air travelers, has an exception for what are called “extraordinary” circumstances, Europe’s big carriers made a big deal about not invoking that clause when the cloud of volcanic ash spread across their airspace earlier this month.
Unless you were David Bray, who couldn’t return to Washington from Lisbon, Portugal, via Frankfurt on Lufthansa.
“My wife and I are currently stranded in Portugal,” he wrote to me last Monday. “What’s frustrating is flights are entering and departing Portugal for the U.S., but we’re with Lufthansa and they won’t help with rebooking with another carrier to get back to the U.S.”
“Volcano strands couple in Portugal for a week — is this an “extraordinary” circumstance, or what?”
Yotel is a Japanese-style capsule hotel at London’s Heathrow airport. It won the Business Travel World Award for best accommodations — a fact that its managers repeat endlessly in their email signatures. But volcanic eruptions? Not their problem.
John Ward discovered that when he was trapped in Istanbul last week after the volcanic eruption. An associate tried to secure a refund of his room deposit, with disappointing results.
“London hotel takes a hard line on stranded air traveler’s refund request”
The ash from an Eyjafjallajokull glacier volcanic eruption in Iceland that forced the cancellation of more than 4,000 flights in Northern Europe this morning has raised some questions about the rights of air travelers, and particularly how EU laws handle displaced passengers.
Here are a some of them. You can also read this afternoon’s Washington Post chat on the topic.
“Everything you’ve ever wanted to know about flying and volcanoes but were afraid to ask”