London hotel takes a hard line on stranded air traveler’s refund request

Yotel is a Japanese-style capsule hotel at London’s Heathrow airport. It won the Business Travel World Award for best accommodations — a fact that its managers repeat endlessly in their email signatures. But volcanic eruptions? Not their problem.

John Ward discovered that when he was trapped in Istanbul last week after the volcanic eruption. An associate tried to secure a refund of his room deposit, with disappointing results.

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