Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled flights — including Gratacos’ relatives’. He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence. “Canceled flights, but no refund? What’s going on, Volaris?”
Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.
“This summer, airlines takes “ridiculous” to the next level”