When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?
When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn’t. Who’s right?
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.
Tea time didn’t go as planned for Star Rivera.
