When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? “This Virgin America companion ticket credit is unusable”
Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund? “Virgin America switched my seats and denied me a refund”
Do you use social media? The Pew Research Center recently found that 65 percent of U.S. adults use social networking sites, and a full 90 percent of young adults do. While most of us remember a time less than ten years ago when Twitter was just a twinkle in Jack Dorsey’s eye, it’s safe to say that in another ten years, the next wave of young adults won’t remember a time before Facebook, Twitter, Snapchat and so on were the norm.
“Hey, @VirginAmerica, tweet me!”
Ashlea McDonald’s grandfather is dead. Virgin America should be pleased about that; it’s going to earn an extra $1,000 in change fees and fare differentials.
“Who knew dead people could be so profitable?”
The email from Jonica Brooks, received yesterday morning, was a simple request.
“I looked for the Virgin American contact information on your web site,” Brooks wrote. “But it seems you only have Virgin Atlantic. Do you have Virgin America contact information?”
If you think you know what happens next, grab a seat. Let me tell you a cool story.
“You want contacts? We’ve got contacts (and a cool story)”