My river cruise turned into a bus trip – how about a refund?

Anibal Trejo/Shutterstock
Anibal Trejo/Shutterstock
Al Chapper’s trouble with Vantage Worldwide River Voyages isn’t just the most common river-cruise question I get. It’s the most common cruise complaint, period.

Which is why I’m thinking of mediating it.

Chapper just got off a “river” cruise of France’s Burgundy and Provence region. And I put “river” in quotes because although they followed the Saône and Rhône rivers, they were not on a ship.
Read more “My river cruise turned into a bus trip – how about a refund?”

Will travel insurance cover my missed tour?

Douro river. / Photo by furibond – Flickr Creative Commons
Question: We are having trouble with a claim we made on our Allianz travel insurance we bought for our recent trip to Portugal with Vantage Deluxe Travel.
Read more “Will travel insurance cover my missed tour?”

Do I deserve a refund for a “minor” problem on my river cruise?

Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.
Read more “Do I deserve a refund for a “minor” problem on my river cruise?”

Is this any way to treat a member of the President’s Club?

Sarena Wiener thought she’d taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and besides, she was a valued customer — a member of Vantage’s “President’s Club.”

What could go wrong?

Everything could go wrong, that’s what.
Read more “Is this any way to treat a member of the President’s Club?”