These zero-dollar cases may be the hardest to fix

Zero-dollar cases look easy. But they can be hard to fix.
Read more “These zero-dollar cases may be the hardest to fix”

Wait, how much did you say your claim was for?

Peg Schanne wants $3,312. Fatima Motala is asking for $5,968. And Nadene Carpenter has requested $8,000.

At least, those are the values of their claims.
Read more “Wait, how much did you say your claim was for?”

“I have never in my life experienced such disregard for human decency”

Danielle Williams and her fiance were delayed, and then delayed again, when they tried to fly from Dallas to Jacksonville, Fla., during the holidays.

American Airlines apologized, and then apologized again. But did it apologize enough?
Read more ““I have never in my life experienced such disregard for human decency””

What is an airline credit really worth?

Yu Lan/Shutterstock
Yu Lan/Shutterstock
It happened to Louise Andrew twice last month. She made reservations on the United Airlines Web site, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.

“Both times, I was initially told that my purchase value would be applied to a future ticket,” says Andrew, an attorney from Redmond, Wash.

That didn’t make sense to her. United promises a no-questions-asked refund on most tickets as long as the request is made within a day of the reservation. And since 2011, the Department of Transportation has required airline reservations to be cancellable without penalty for at least 24 hours after the booking is made, unless the ticket is purchased one week or less before a flight’s departure date.
Read more “What is an airline credit really worth?”