Car rental come-ons, and how to reject them

Does anyone not have a car rental horror story like Dave Dzurick’s? Read more “Car rental come-ons, and how to reject them”

Is there a cure for the upselling epidemic?

Airlines do it by quietly restricting the terms on their tickets. Cruise lines resort to good old-fashioned salesmanship. And the entire travel industry does it better, thanks to sophisticated software.

It’s called the “upsell” — and yes, it’s completely out of control.

Read more “Is there a cure for the upselling epidemic?”