Downgraded on my flight home — where’s my refund?

After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? Read more “Downgraded on my flight home — where’s my refund?”

These are the most outrageous travel fees

The travel industry seems to always have its hand out — sometimes literally. Read more “These are the most outrageous travel fees”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”

I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”