The murky world of airline upgrades

As airline travel becomes increasingly less pleasant in economy class, upgrades are looking increasingly appealing to travelers. Understanding how the deck is stacked will help with any attempted upgrades. Read more “The murky world of airline upgrades”

Are you as confused as these travelers about United’s upgrade system?

When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available. Read more “Are you as confused as these travelers about United’s upgrade system?”

Downgraded on my flight home — where’s my refund?

After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? Read more “Downgraded on my flight home — where’s my refund?”

These are the most outrageous travel fees

The travel industry seems to always have its hand out — sometimes literally. Read more “These are the most outrageous travel fees”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”