Where’s my replacement TV from Wal-Mart?

Sumner/Shutterstock
Sumner/Shutterstock
Latonya Holloway’s TV stopped working. Good thing she bought the extended warranty from Wal-Mart. Or is it?

Question: I bought a 24-inch Element Electronics TV from Wal-Mart with an extended warranty a year ago. Last month, it stopped working and I couldn’t get a picture on it. I contacted Wal-Mart, and a representative told me to contact Element, because it was still under its manufacturer’s warranty.

I contacted Element and told them the problem. They told me to fax them the proof of purchase. I did. I received a case number and was told to ship the TV to them, which I did.

I’ve been in contact with Element since then to find out about the status of my TV. I’ve called at least 20 times and I’ve had the same conversation over and over. They ask for my tracking number and they promise to send me a TV.
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How to fix any customer service problem yourself

Panos3/Shutterstock
Panos3/Shutterstock
The most satisfying cases I handle as a consumer advocate aren’t the ones where I step in to save the day. It’s the times when you, the consumers, fix a problem without any outside help.

In other words, it’s when the system works.

Take what happened to Stacey Larsen’s subscription-TV service. She signed up last December, only to discover that it didn’t work as advertised. Her TV was plagued by numerous technical glitches that often made it impossible to watch the programs she wanted.

“We have had technician visits on Dec. 24 and 28, January 12, March 13 and May 21,” she explained. “We have had three sets of equipment swapped out over a six-month period and are still having a problem.”
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They canceled my favorite cable networks — do they owe me?

David Jackson/Shutterstock
David Jackson/Shutterstock

When Rogers Cable removes two of Ed Kurys’s favorite channels from his cable package, he believes the company is violating his contract. But is it?

Question: I need your help with my cable company, Rogers. It recently removed BBC and Spike TV channels from my cable package.

One of the main reasons that I contracted with Rogers for cable many years ago was that it included the BBC, the only worthwhile news channel on TV today.

Isn’t this a violation of contract law? A valid contract consists of an offer, an acceptance and payment. In this case, when Rogers offered the cable package and I accepted and paid for the service, a valid contract was entered into between Rogers and me. Rogers has breached this contract when it arbitrarily removed the BBC from the package.
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Don’t be fooled by fake electronics: 5 tips

Jeka84/Shutterstock
Jeka84/Shutterstock
Ever had a “duh!” moment that you regretted for years to come?

Here’s one: you’re a college freshman living with your grandmother for the summer. You’re running a few errands in town with a friend and you pull into the parking lot of a grocery store. Some guy approaches and offers to sell you a “new” TV, “still in the box”, for just $40.

Ah, your own TV! Wouldn’t that be great? No more sharing the TV with grandma. Can you have a look at it, you ask?

“No, no,” the guy whispers. “Not here.”
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What makes you happiest? Your TV — and here’s why

Traj4/Shutterstock
Traj4/Shutterstock
Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t.

“We didn’t do anything to it,” she says. “It won’t turn on. The red power button light blinks over and over.”

At the time, I had no idea how rare her complaint was — and how fleeting. I asked her to send me the documentation on the busted household appliance. But within hours, Beeman reported back.

“They fixed it,” she told me. “All for free.”
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