Want to avoid vacation rental surprises? Read this

When it comes to vacation rental surprises, there are surprises — and there are surprises.
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How to find a company that exceeds your wildest expectations

I know you’re silently laughing at that headline. Stop it, already. There are still a few good companies left that care more about their customers than themselves. Read more “How to find a company that exceeds your wildest expectations”

Avoid the worst products ever with these insider strategies. (Trust me, you’ll want to)

If you ask me, the shoddiest products on earth are toys. I don’t mean that in a derogatory sense — as in, they advertised a computer, but instead they sold me a toy. I mean a literal toy. Read more “Avoid the worst products ever with these insider strategies. (Trust me, you’ll want to)”

Your New Year’s resolution: Trust no one

Tom Wang/Shutterstock
Tom Wang/Shutterstock
With the irrational holiday shopping season now in your rear-view mirror, this is a good time to consider how you feel about the companies to which you’ve just given half your life savings.

Maybe you don’t trust them. Maybe you don’t believe anything their executives say.

Maybe that’s a good thing.

I was reminded of how little customers trust companies when I participated in a recent panel discussion at a public relations conference in Miami. The panel host, from the PR agency Edelman, had released a survey that suggested only 15 percent of American consumers trust the words that come from an executive’s mouth. Only half trust business as an institution.

Other polls, I was not surprised to learn, put the trust figures in the single digits.
Read more “Your New Year’s resolution: Trust no one”