What to do when a resort won’t accept your Travelzoo voucher

When Jerry Shepard’s Travelzoo voucher for pet-friendly accommodations doesn’t come through, the resort agrees to extend the offer. Now it won’t honor the voucher. What gives?
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Hey Travelzoo, you call that a winery tour and gourmet lunch?

Alexander Chaikin/Shutterstock
Alexander Chaikin/Shutterstock
Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?

Question: I purchased a $29 “local deal” winery tour from Travelzoo. It included a tour, signature wine glasses, and a gourmet lunch for $29. The list price on it was $62.

I called several days before we redeemed the voucher to make a reservation. When we arrived, there was only one other couple in attendance. A young woman offered us a tour of a withered collection of staked vines. Most of them were not alive.

We then returned to the main building — a converted biker bar — and viewed an empty room that was to have contained last year’s crop, which had been eliminated by a cold snap in May.
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Help, they canceled all of my Travelzoo vouchers

Question: Travelzoo ran this deal a few weeks ago that offered two nights in Palm Springs, Calif., including dinner for two.
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