Refund confusion after United Airlines cancels his tickets. But where’s the money?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
TRAVEL ISSUES
Swiss lost luggage problem: Can the airline only refund me for half my expenses?
When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.
Dollar didn’t have my rental car — but it still charged me $82!
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
Help! Hertz hit me with an $850 repair bill six months after I returned my rental car
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
American Airlines downgraded us. Can I get the fare difference refunded?
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?
Travel Insured International owes me $12,780. Where’s the money?
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?
They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?