Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.
After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?
Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?
If you think customer service is a joke, you’ve probably been traveling recently.
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.
When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.
David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
