For Gojko Adzic, it’s not a question of if, but when, the next airline IT outage will happen.
He should know. As the author of “Humans vs Computers,” a book about ordinary people caught between wrong assumptions and computer bugs, he’s had a front-row seat to several recent technological meltdowns. And as a software expert, who is based in London, he also understands how fragile and error-prone the airline industry’s current technology infrastructure has become. “The next airline IT outage could happen at any time — are you prepared?”