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Elliott Report

Elliott Report

  • Home
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TRAVEL COMPLAINT

Family's Lufthansa flight booked via United was changed to an impossible connection. See how they fought back and got a better itinerary.

Oh no! United Airlines changed our flight, and now we can’t make our connection

July 18, 2025July 16, 2025 by Christopher Elliott

Brian Landmann books award tickets on Lufthansa through United Airlines. But when United changes his itinerary, he’s left with an impossible connection. Can he get United to fix this?

Categories The Travel Troubleshooter
Greyhound bus departs early, leaving passenger stranded. Understand Greyhound's terms and how to pursue a refund for a missed bus due to early departure.

My daughter’s Greyhound bus left early and she missed it. Can she get a refund?

July 18, 2025July 14, 2025 by Christopher Elliott

Jessica Wehner’s worst travel nightmare turned into a reality just before a busy holiday weekend. That’s when her daughter, Samantha, tried to take a Greyhound bus back to college. But the motorcoach left without her.

Categories Advocacy
Booking.com cancels rental, then sends refund to an unknown credit card. Learn steps to take when your travel refund goes astray and how to get it back.

Help! Booking.com transferred my refund to someone else’s credit card

September 3, 2025July 2, 2025 by Christopher Elliott

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else’s credit card. How can she get her money back?

Categories The Travel Troubleshooter

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  • Home
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