This Thanksgiving trip turned into a real turkey

Editor’s Note: This week we’re running a series of our favorite holiday travel columns. And we knew we had to start with Andy Smith’s Thanksgiving air travel odyssey. There’s a sequel to “Planes, Trains and Automobiles” in here somewhere! Read more “This Thanksgiving trip turned into a real turkey”

Hey businesses, please stop telling customers “you’re welcome.” It’s a lie and we know it.

With everyone is saying “Thank you” today, what better time to think about what comes next?

You’re welcome. Read more “Hey businesses, please stop telling customers “you’re welcome.” It’s a lie and we know it.”

A strange but true Thanksgiving travel tale that takes a few twists and turns

Being an airline employee means you get lots of perks, especially free travel, right?

As I found out, the answer is “yes and no.” Pass travel is great when everything runs smoothly, but when it doesn’t, things can get interesting pretty quickly. Read more “A strange but true Thanksgiving travel tale that takes a few twists and turns”

Consumers to businesses: Thanks for nothing!

In this season of gratitude, American consumers are feeling left out in the cold.

And with good reason.
Read more “Consumers to businesses: Thanks for nothing!”

Maybe we should call it Retail Against Humanity?

Don’t bother checking the forecast. You know what’s coming.

Endless stacks of holiday sale inserts choking the newspaper, all but obliterating the pull-out comics (which I need, by the way, to keep me rooted in reality during this time).

It’s Black Friday.
Read more “Maybe we should call it Retail Against Humanity?”