Can Palladium Travel Club keep my $8,174?
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision. Why won’t the company refund her $8,174?
TERMS
Forced to check my laptop and now it’s in pieces
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
The Travel Troubleshooter: Oh no, my hotel rewards have been downgraded!
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?