If you buy an unlimited alcoholic beverages package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.
Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett. Read more “Help! I’m being limited to 15 booze drinks per day on my Princess cruise”
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them. Read more “The satellite image of my Airbnb rental is shocking!”
Charles Berger’s dreams of a future filled with fun family vacations prompted him to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”? Read more “Can the Palladium Travel club just refuse my refund like this?”
When Carrie Martin and her family arrive at their latest VRBO rental, they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness, they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund? Read more “The tale of a dirty VRBO rental with a “lady” trying to crawl in the window”
Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not? Read more “My mom died before I could visit, and JustFly won’t help me get a refund”