Charles Berger’s dreams of a future filled with fun family vacations prompted him to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?
Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?